Return & Refund Policy

Return & Refund Policy Last Updated: July 23, 2026

Thank you for shopping with Dellamoda. All returns, exchanges, refunds, and store credits require authorization, receipt, inspection, and final approval by Dellamoda.

To initiate a return, you must notify Dellamoda within the following timeframes:

• Defective, damaged, or incorrect items: within two (2) calendar days of delivery.
• All other return or exchange requests: within fourteen (14) calendar days of delivery.

Delivery confirmation is based on the carrier's official tracking record. Requests submitted outside the applicable notification period may not be accepted.

All returns must be approved by Dellamoda before shipment. Unauthorized returns may be refused, delayed, returned to the customer, or denied refund, exchange, or store credit eligibility.

Once approved, you will receive a Return Authorization (RA) with return instructions. The merchandise must be returned within thirty (30) calendar days after approval.

Approval of a return request does not guarantee a refund, exchange, or store credit. Final eligibility is determined after the merchandise has been received, inspected, and approved.

• Items must be returned in new, unworn, unwashed, unused, and undamaged condition.
• All original tags, labels, security attachments, packaging, and accessories must be included.
• Brand packaging, including shoe boxes and dust bags, must be placed inside a protective outer shipping box.
• Do not tape, label, write on, or attach postage directly to brand packaging.
• Returns showing wear, damage, alteration, missing tags, missing packaging, missing accessories, or improper packaging may be rejected or subject to deductions.

Items marked as final sale on the product page, cart, invoice, order confirmation, or written communication from Dellamoda are not eligible for return, exchange, refund, or store credit.

Final sale restrictions may apply to clearance items, special promotions, personalized items, monogrammed items, altered merchandise, custom items, customer-specific merchandise, and other products clearly identified as final sale.

If a final sale item is defective, damaged, or incorrect upon delivery, the customer must contact Dellamoda within two (2) calendar days of delivery. Photographs, packaging, shipping materials, or other documentation may be required before a remedy is approved.

• Personalized, monogrammed, altered, custom, or customer-specific items: final sale and not eligible for return, refund, exchange, or store credit unless expressly approved by Dellamoda in writing.
• Mauri special orders: estimated production time is approximately 90-120 days. If approved for return, these items are eligible for store credit only.
• Paul Parkman made-to-order items: estimated production time is approximately 2-3 weeks. Eligible items may be handled under the standard return policy when approved.
• Previously exchanged items: not eligible for self-service return or exchange. Any additional request must be reviewed directly by customer service and, if approved, will be eligible for store credit only.

Dellamoda reserves the right to determine an item's classification and return eligibility based on the product page, invoice, order confirmation, supplier terms, or written communication from customer service.

• Eligible merchandise may be exchanged one (1) time, subject to approval, availability, and all return condition requirements.
• The first exchange is handled as part of the standard return process.
• After an exchange is completed, the exchanged merchandise is no longer eligible for a refund to the original payment method.
• Any approved return of previously exchanged merchandise will be eligible for store credit only.
• Post-exchange requests must be handled directly by customer service and remain subject to final approval by Dellamoda.

Cancellation requests for in-stock orders must be submitted within one (1) hour from the time the order is placed. Cancellation requests for made-to-order, custom, production, special-order, or backorder items must be submitted within twenty-four (24) hours from the time the order is placed.

After the applicable cancellation grace period expires, approved cancellation requests may be subject to a five percent (5%) cancellation / processing fee. Orders that have already shipped cannot be cancelled and must be handled under the applicable return terms.

• Standard customers: U.S. return shipping fees may apply at $20.00 for footwear and apparel and $6.99 for eyewear.
• Gold members: eligible for free U.S. return shipping and one complimentary exchange, where applicable.
• Platinum members: eligible for free U.S. return shipping, one complimentary exchange, and priority processing, where applicable.

Membership benefits do not apply to final sale merchandise, personalized items, Mauri special orders, or previously exchanged items.

Returns are not free unless covered by an applicable membership benefit or expressly approved by Dellamoda in writing.

For eligible U.S. returns, Dellamoda may provide a flat-rate return shipping label for $20.00 for footwear and apparel or $6.99 for eyewear. If a Dellamoda return label is used, its cost may be deducted from the refund, exchange balance, or store credit.

Customers may arrange their own return shipping with tracking. Dellamoda is not responsible for returns that are lost, delayed, damaged, misdelivered, or shipped without proper tracking when the customer arranges the return shipment.

International customers are responsible for arranging and paying the full cost of return shipping.

• All returns are subject to inspection before approval of a refund, exchange, or store credit.
• Refunds, exchanges, and store credits are issued only after the merchandise passes inspection and receives final approval.
• Dellamoda may approve, adjust, or deny a return that does not meet the condition, packaging, authorization, or timing requirements.

• Approved refunds are issued to the original payment method within seven (7) business days after the returned merchandise has been received, inspected, and accepted by Dellamoda.
• Refund timing after processing may vary based on the customer's bank, card issuer, or payment provider.
• Mauri special orders and similar special-order merchandise are eligible for store credit only when a return is approved.
• Previously exchanged merchandise is eligible for store credit only when an additional return is approved.
• Store credit never expires unless otherwise stated and is non-refundable after issuance.

Original shipping charges, return shipping charges, cancellation / processing fees, restocking fees, customs charges, duties, tariffs, taxes, brokerage fees, carrier advancement fees, supplier fees, and other applicable costs may be deducted from an eligible refund, exchange balance, or store credit.

Shipping fees, return shipping costs, customs duties, tariffs, taxes, brokerage fees, carrier advancement fees, and import-related charges are non-refundable unless Dellamoda expressly approves otherwise in writing or a refund is required by applicable law.

For international returns, the customer is responsible for all return shipping and import-related costs. If a return results in customs, tariff, brokerage, carrier, or import charges billed to Dellamoda, those amounts may be deducted from an eligible refund, exchange balance, or store credit.

Certain products delivered to customers within the United States may be sourced from or shipped through international suppliers. Unless Dellamoda states otherwise in writing, the customer may be responsible for any applicable import duties, tariffs, customs fees, taxes, brokerage fees, or carrier advancement charges assessed in connection with that import.

Unclaimed, undeliverable, refused, rejected, or returned-to-sender shipments may be subject to original shipping charges, return shipping charges, carrier fees, customs charges, duties, tariffs, brokerage fees, processing fees, and restocking fees.

Packages marked as returned to sender or refused upon delivery may be subject to a twenty percent (20%) restocking fee and return shipping charges. Any outstanding balance may be deducted before a refund, exchange balance, or store credit is issued.

Dellamoda reserves the right to deny, limit, or adjust a return, refund, exchange, or store credit request that does not comply with this policy, appears excessive or abusive, is fraudulent, or is inconsistent with normal usage patterns.

All requests remain subject to final inspection and approval.

For assistance, contact Dellamoda customer service at [email protected] or call 800-515-8523.

For complete terms or to submit a request, review Dellamoda's Full Policy and Return Policy & Request.