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FULL POLICY

Terms & Conditions

Thank you for shopping with Dellamoda. Our Terms & Conditions ensure a smooth and secure experience for all clients. Please review the key policies below.

1. Placing an Order
  • Agreement to Terms: Placing an order confirms your agreement to all company policies.
  • Special Requests: Must be submitted in the order notes or via customer support.
  • Processing Time: 0–3 business days; some items may require up to 10 days.
  • Cancellations: Must be made within 24 hours. A 15% fee applies thereafter.
  • New Clients: Verification required for security. Prompt response helps avoid delays.
  • Sizing: Customers are responsible for size selections.
  • Shipping Address: Must match the billing address unless verified with the card issuer.
  • Sales Tax: Charged only on California shipments.
  • Layaway: 10% or $100 minimum down payment. Non-refundable. Balance due in 30 days.
  • Coupons: One per order, cannot exceed 50% discount. Not stackable.
  • Authenticity: All products are 100% authentic.
  • Payments: We accept Visa, MasterCard, Amex, Discover, and Bank Wire.
  • Chargebacks: Will result in account ban and halted orders until resolved.
2. Shipping
  • Flat Rates: Based on order total and selected speed.
  • Expedited Perks: Free for Gold/Silver Members if ordered by 2PM PST.
  • Carrier Choice: UPS, USPS, FedEx, DHL accepted. Custom accounts allowed.
  • Insurance: Every shipment is fully insured.
  • Lost Packages: Claims follow carrier investigation protocols.
  • Returns to Sender: Subject to fees and restocking.
  • Customs & Duties: International customers are responsible for all import fees.
3. Returns
  • Notification Window: Purchaser shall notify Seller of any claim for defective merchandise within two (2) calendar days of receipt. All other return requests must be submitted within fourteen (14) calendar days of receipt.
  • Return Period: Upon Seller’s confirmation of a valid return request, Purchaser shall have thirty (30) calendar days to return the merchandise.
  • Condition of Merchandise: All merchandise must be returned unused, in original condition, and accompanied by all original packaging, accessories, and documentation. Failure to comply may result in denial of the return or the assessment of restocking fees.
  • Inspection: All returned merchandise is subject to inspection and verification by Seller prior to the issuance of any refund, credit, or exchange. Missing, damaged, or altered components may reduce or void any refund or credit due.
  • Domestic Returns: Unless otherwise expressly stated by Seller in writing, Purchaser shall bear responsibility for all return shipping costs. Seller may, at its discretion, provide a prepaid return label, the cost of which may be deducted from any refund or credit.
  • International Returns: Shipping and customs fees associated with international returns shall not be refunded. Purchaser shall arrange for and bear the full cost of return shipment.
  • Holiday Grace Period: For merchandise designated as “GIFT” at the time of purchase, Seller may, at its sole discretion, extend the standard return request period to accommodate seasonal or holiday purchases.
4. Refunds & Credits
  • Refunds: Processed within 7 business days after return passes inspection.
  • Store Credit: Never expires. Non-refundable once issued.
5. Production Orders
  • Custom Items: Final sale. No cancellations after confirmation.
  • Estimated Timelines: Provided per brand, subject to delays.
  • Payment: Required in full before production begins.
6. Backorders
  • Reservation: Item is secured after payment.
  • Cancellations: Must be made before confirmation to avoid a 15% fee.
  • Returns: Eligible under the standard policy.
7. Sales, Incentives & Rewards
  • Sale Adjustments: Honored within 5 days of purchase.
  • Rewards: Earn 4% back in store credit. Points never expire.
8. Newsletter
  • Enrollment: Automatic with order. Unsubscribe anytime.
  • Privacy: Emails handled with care. Managed via Mailchimp.
9. Contact Methods
  • Phone: (800) 515-8523 (US), (310) 622-4490 (Intl)
  • Email: service@dellamoda.com
  • Hours: Monday–Friday, 10AM–4PM PST
  • Messaging frequency may vary.
  • Message and data rates may apply.
  • You can opt out any time by texting STOP.
  • For assistance, text HELP or visit our website at https://dellamoda.com/.
  • Visit https://dellamoda.com/pages/dellamoda-privacy-policy for privacy policy and https://dellamoda.com/pages/full-policy for Terms of Service.