FULL POLICY

Full Store Policy

Thank you for shopping with Dellamoda. Our policies are designed to provide a smooth, secure, and transparent shopping experience for every client. Please review the full policy below before placing your order.

Terms Last Updated: June 16, 2026

1.1 Terms of Service

By placing an order with Dellamoda, you agree to all company policies, terms, and conditions. These policies apply to all orders placed through Dellamoda.com, by phone, by email, or through any approved Dellamoda customer service channel.

1.2 Special Requests

Any special request regarding an order, including gift wrapping, expedited processing, alternate shipping instructions, sizing assistance, or special handling, must be submitted in the order notes or communicated directly to customer service before the order is processed.

Special requests are not guaranteed unless confirmed in writing by Dellamoda. Requests made after an order has entered processing, fulfillment, production, or shipment may not be available.

1.3 Processing Time

Most orders are processed within zero (0) to three (3) business days. Certain items may require three (3) to ten (10) business days depending on brand availability, supplier confirmation, inventory location, order verification, import status, or special handling requirements.

Custom, made-to-order, special-order, backorder, production, and imported items may require additional processing time. Processing time is separate from shipping transit time.

1.4 Cancellations

Order cancellation requests must be submitted within twenty-four (24) hours from the time the order is placed. Cancellation requests submitted after this window may be subject to a fifteen percent (15%) cancellation or processing fee.

Orders that have already been shipped, fulfilled, confirmed with a supplier, placed into production, prepared as a special order, or otherwise processed may not be eligible for cancellation.

1.5 Order Updates

Our team will provide order updates within the applicable processing window when an item is subject to custom fulfillment, supplier confirmation, production status, backorder status, import processing, or shipping delay.

Estimated timelines are provided in good faith and may change due to supplier delays, production schedules, customs processing, import delays, carrier delays, or other circumstances outside the control of Dellamoda.

1.6 New Clients

For security purposes, new clients may be required to complete our verification process before an order is released for shipment. This process is designed to protect the cardholder, the customer, and Dellamoda from unauthorized transactions.

Please respond promptly to any verification request by phone or email. Failure to complete verification may result in delayed processing, delayed shipment, or cancellation of the order.

1.7 Sizing

Customers are responsible for selecting the correct size before placing an order. Shoe sizing may vary by designer, country of origin, last, material, shape, and style.

Any sizing guidance provided by Dellamoda is offered as a courtesy and should not be considered a guarantee of fit. Dellamoda is not responsible for sizing selections, fit preferences, size conversions, or variations between brands.

1.8 U.S. Orders and Billing Verification

For U.S. orders, Dellamoda may require that the shipping address match the billing address associated with the payment method. All order information may be verified before processing or shipment.

If you need to ship to an address other than your verified billing address, additional verification may be required. Dellamoda reserves the right to delay or cancel any order that cannot be properly verified.

1.9 Sales Tax

Sales tax is charged only on orders shipped within California, where applicable. No California sales tax will be charged on orders shipped outside California unless otherwise required by law.

1.10 Customer Responsibility

Customers are responsible for reviewing all order details before submitting payment, including product selection, size, color, shipping address, billing information, delivery method, and all applicable policy terms.

Dellamoda is not responsible for bank fees, interest charges, currency conversion fees, payment provider fees, customs-related fees, carrier fees, or other third-party charges associated with purchases, refunds, exchanges, returns, or payment disputes.

1.11 Layaway

Layaway orders require a non-refundable down payment of ten percent (10%) or $100.00 USD, whichever is greater.

The remaining balance must be paid within thirty (30) days. If the balance is not paid within the required time, the merchandise may be removed from hold and returned to available inventory.

Layaway deposits and partial payments are non-refundable. Incomplete layaway payments may be issued as store credit at Dellamoda’s discretion.

Layaway availability may vary by item, brand, sale status, production status, or special-order status.

1.12 Coupons and Promotions

Only one coupon may be used per order. Coupons cannot be stacked, combined, applied retroactively, or used with other promotions unless expressly approved by Dellamoda.

A coupon may not exceed fifty percent (50%) of the eligible item price. Certain brands, sale items, custom orders, made-to-order items, layaway orders, backorders, special orders, production items, and limited-release merchandise may be excluded from coupons or promotional discounts.

Dellamoda is not responsible for third-party websites advertising unauthorized coupons, discount codes, or promotional offers.

Order discounts, item discounts, rewards, and promotional incentives may be recalculated if merchandise from the order is returned, exchanged, cancelled, or refunded.

1.13 Authenticity

All products sold by Dellamoda are 100% authentic. Merchandise is sourced through approved brand channels, authorized suppliers, trusted vendors, or verified luxury retail partners.

1.14 Payment

Dellamoda accepts Visa, MasterCard, American Express, Discover, and Bank Wire payments. Bank Wire payment instructions may be requested through customer service.

Orders are not considered confirmed until payment has been successfully received, approved, and verified where applicable.

1.15 Chargebacks

Any customer who initiates a chargeback or payment dispute related to a Dellamoda transaction may have their account suspended or permanently banned from future purchases.

Orders associated with open chargebacks will not be fulfilled while the dispute remains unresolved. Dellamoda reserves the right to deduct applicable processing fees, shipping fees, return fees, supplier fees, customs fees, duties, tariffs, brokerage fees, carrier fees, and other incurred costs from any refund involving a disputed transaction.

2. Shipping

2.1 Shipping Costs

Shipping costs are based on the order total, selected shipping speed, destination, carrier service, item value, and applicable handling or insurance requirements.

All shipping charges may include shipping, handling, and a base amount of shipment insurance. Optional full-value shipment insurance is available by request and may require an additional fee before shipment.

Shipping rates shown at checkout may vary based on destination, carrier availability, item eligibility, and service selected.

2.2 Shipping Methods

Dellamoda may ship by UPS, USPS, FedEx, DHL, or another approved carrier. Available shipping methods and rates may vary at checkout depending on the delivery address, order value, carrier availability, and item eligibility.

Shipping estimates are not guaranteed unless expressly stated by the selected carrier service.

2.3 Standard Shipping and Expedited Delivery

Standard shipping is not a guaranteed delivery service. Transit times are estimates provided by the carrier and may be affected by weather, carrier volume, customs clearance, address issues, or other delivery interruptions outside Dellamoda’s control.

Expedited shipping may be available for eligible orders. Gold and Silver Members may receive expedited shipping benefits when the order is placed by 2:00 PM PST and the merchandise is eligible for same-day or priority processing.

Orders placed after the cutoff time, during weekends, on holidays, or during verification review may ship on the next available business day.

2.4 Using Your Own Shipping Account

Customers may request shipment through their own UPS, FedEx, or DHL shipping account. The account information must be provided in the order notes or to customer service before the order is processed.

Use of a customer-provided shipping account must be approved by Dellamoda. Any shipping charges, claims, insurance limitations, customs fees, or carrier fees billed to the customer’s own carrier account are the customer’s responsibility.

2.5 Other Shipping Methods

Additional shipping services, special handling, signature requirements, or expedited delivery options may be available by request. Additional fees may apply.

Please contact customer service before placing the order if a specific shipping arrangement is required.

2.6 Shipment Insurance

Dellamoda provides a base amount of shipment insurance on every package for the protection of both the customer and Dellamoda. This base insurance coverage may be limited and may not cover the full retail value of the order.

Customers who would like full coverage for the full declared value of their order may purchase additional shipment insurance before the order is shipped. Optional full coverage must be requested and paid for prior to shipment.

If optional full coverage is declined or not purchased before shipment, any loss, theft, or damage claim may be limited to the base insurance amount provided by Dellamoda or the carrier. Dellamoda is not responsible for amounts exceeding the applicable insurance coverage selected for the shipment.

In the event of a lost, stolen, or damaged package, all claims must follow the carrier’s investigation and claims process. Refunds, replacements, or store credits cannot be issued until the carrier investigation has been completed and the claim has been approved, where applicable.

2.7 Lost, Damaged, or Delayed Packages

Dellamoda is not responsible for carrier delays, weather delays, customs delays, incorrect address delays, failed delivery attempts, or other delivery interruptions outside our control.

If a package is lost or damaged in transit, Dellamoda will assist with the carrier claim process. The final resolution is subject to the carrier’s investigation and approval.

2.8 Unclaimed Packages and Packages Returned to Sender

Any unclaimed, undeliverable, refused, rejected, or returned-to-sender package may subject the customer to all fees incurred, including original shipping fees, return shipping fees, carrier fees, customs fees, duties, tariffs, brokerage fees, processing fees, and restocking fees.

New shipping fees may be required before a returned package can be shipped again to the customer.

Any outstanding balances, including customs charges, carrier charges, return fees, or reshipment fees, must be paid in full before the package is re-shipped or before any refund or store credit is issued.

2.9 U.S. Import Fees, Duties, and Tariffs

Certain products may be imported directly from Italy or other international suppliers. For orders shipped within the United States, any applicable import duties, customs fees, tariffs, brokerage fees, carrier advancement fees, or related government charges are the responsibility of the customer.

These charges are not included in the product price or shipping cost at checkout unless specifically stated otherwise. If applicable, the customer may be contacted directly by the carrier, customs broker, or customs authority to pay these charges separately before delivery can be completed.

Dellamoda does not control government-imposed duties, tariffs, customs fees, brokerage charges, or carrier advancement fees and cannot guarantee or predict the final amount of such fees. Refusal or failure to pay required import charges may result in shipment delays, return to sender, abandonment, or additional fees assessed to the customer.

2.10 International Duties and Taxes

For orders shipped outside the United States, applicable duties, taxes, tariffs, and customs fees are prepaid at checkout when available. This helps provide a smoother delivery experience for international clients.

In limited cases, additional local charges may still apply due to destination-country customs regulations, carrier requirements, government-imposed changes, remote-area charges, or local import processing rules. Any such additional charges are the responsibility of the customer.

Dellamoda is not responsible for delays caused by customs inspections, customs clearance, documentation requests, unpaid duties, tariff processing, carrier holds, import regulations, or destination-country restrictions.

2.11 Customs Declarations

Dellamoda does not mark shipments as “Gift” or declare false values on customs documents. All customs documentation must reflect accurate order information as required by law and carrier regulations.

2.12 Shipment Destination Policies

Some exotic skins, specialty materials, or luxury goods may be restricted from shipment to certain states, countries, or jurisdictions. Dellamoda reserves the right to cancel and refund any order that cannot be lawfully or properly shipped to the selected destination.

Certain materials may be subject to import or export restrictions, customs documentation requirements, or destination-country regulations. Customers are responsible for ensuring that the merchandise they order may be legally imported into their destination when applicable.

2.13 After Shipment of Your Order

Orders that have been shipped may not be cancelled. If you need to return an eligible item for any reason after it has been shipped, you may do so through Dellamoda’s return process.

You will receive a tracking number by email once your order has shipped.

You may track any UPS shipments at UPS Tracking.

You may track any USPS shipments at USPS Tracking.

You may track any FedEx shipments at FedEx Tracking.

You may track any DHL or DHL Express shipments at DHL Tracking.

3. Returns

3.1 Return Authorization

Customers must notify Dellamoda within two (2) calendar days of delivery for any claim involving a manufacturer defect or damaged merchandise. All other return requests must be submitted within fourteen (14) calendar days of delivery.

All return requests must be approved by Dellamoda before merchandise is sent back. Merchandise returned without authorization may be refused, delayed, returned to the customer, or excluded from refund, exchange, or store credit eligibility.

3.2 Return Period

After Dellamoda confirms a valid return request, the customer has thirty (30) calendar days to return the merchandise. Returns received after the approved return period may be refused or subject to additional review.

3.3 Condition of Merchandise

All returned merchandise must be new, unworn, unwashed, unused, undamaged, and in its original condition. All original tags, labels, and security attachments must remain attached in their original position.

All original packaging and accessories must be included, including, but not limited to, shoe boxes, dust bags, authenticity cards, extra laces, protective covers, and any brand packaging received with the order.

Brand packaging must be protected inside a separate shipping box. Customers must not tape, label, write on, or attach postage directly to shoe boxes, designer boxes, or brand packaging.

Returns that are worn, damaged, altered, missing tags, missing packaging, missing accessories, improperly packaged, or returned with damaged brand boxes may be denied or subject to restocking fees.

3.4 Return Inspection

Refunds, exchanges, and store credits can only be issued after the returned merchandise has been received, inspected, and approved by Dellamoda.

Missing, damaged, worn, used, altered, incomplete, or improperly packaged merchandise may reduce or void any refund, exchange, or credit due. Dellamoda reserves the right to determine whether returned merchandise meets the required return condition.

3.5 Domestic Returns

Unless otherwise expressly stated by Dellamoda in writing, the customer is responsible for all domestic return shipping costs.

Dellamoda may, at its discretion, provide a prepaid return label. If a prepaid return label is provided, the cost of the label may be deducted from any refund, exchange balance, or store credit.

3.6 International Returns

Shipping charges, customs fees, duties, tariffs, taxes, brokerage fees, and any import-related costs associated with international returns are not refundable.

The customer is responsible for arranging and paying the full cost of international return shipment. International return shipments must be properly declared and shipped in compliance with carrier and customs requirements.

3.7 Import Fees on Returns

Import duties, customs fees, tariffs, brokerage fees, taxes, carrier advancement fees, or related government charges paid by the customer are not refundable by Dellamoda.

If a return shipment results in additional customs charges, tariff charges, carrier fees, brokerage fees, or import-related charges billed to Dellamoda, those amounts may be deducted from any eligible refund, exchange balance, or store credit.

3.8 Store Credit Only Returns and Special Order Items

Return eligibility may vary by brand, item type, and order classification. Certain made-to-order items, including eligible Paul Parkman made-to-order merchandise, may be approved for return under Dellamoda’s standard return policy and may be eligible for a refund to the original payment method, subject to return authorization, inspection, and all return condition requirements.

Special-order merchandise, including Mauri special orders and similar special-order items, when approved for return, is eligible for store credit only. These items are not eligible for a refund to the original payment method.

Personalized, monogrammed, altered, customized, or customer-specific merchandise is final sale and cannot be returned, exchanged, refunded, or credited unless expressly approved by Dellamoda in writing.

If a customer exchanges an item and later requests to return the exchanged item, the return may be accepted for store credit only, subject to return authorization, inspection, and all return condition requirements.

Store credit will be issued only after the returned merchandise has been received, inspected, and approved. Shipping charges, customs fees, duties, tariffs, brokerage fees, and related fees are not refundable.

3.9 Exchanges

Eligible merchandise may be exchanged one time, subject to availability and approval. Once an exchange has been completed, any approved return of the exchanged item will be eligible for store credit only.

Exchange orders must meet the same return condition requirements as all other returns. Merchandise must be new, unworn, unused, undamaged, and returned with all original tags, labels, packaging, and accessories.

3.10 Holiday Grace Period

For merchandise designated as “GIFT” at the time of purchase, Dellamoda may, at its sole discretion, extend the standard return request period to accommodate seasonal or holiday purchases.

Holiday extensions must be approved by Dellamoda and do not apply to final sale, custom, made-to-order, special-order, production, or otherwise ineligible merchandise unless expressly approved in writing.

4. Refunds and Credits

4.1 Refund Processing

Approved refunds are processed within seven (7) business days after the returned merchandise has been received, inspected, and accepted by Dellamoda.

Refund timing may vary depending on the customer’s bank, credit card issuer, or payment provider. Dellamoda is not responsible for delays caused by financial institutions after the refund has been processed.

4.2 Store Credit

Store credit never expires unless otherwise stated. Once issued, store credit is non-refundable and may only be used toward eligible future purchases from Dellamoda.

Store credit may be issued in the form of a gift certificate, account credit, or other approved credit method.

4.3 Store Credit Only and Final Sale Items

Special-order merchandise, including Mauri special orders and similar special-order items, when approved for return, is eligible for store credit only. Store credit is non-refundable and may only be used toward eligible future purchases.

Eligible Paul Parkman made-to-order merchandise may be returned under Dellamoda’s standard return policy when approved and may be eligible for refund, exchange, or store credit, subject to inspection and all return requirements.

Exchanged merchandise, when approved for return after the exchange has been completed, is eligible for store credit only.

Personalized, monogrammed, altered, customized, or customer-specific merchandise is final sale and is not eligible for return, exchange, refund, or store credit unless expressly approved by Dellamoda in writing.

4.4 Refund Deductions

Original shipping charges, return shipping charges, restocking fees, processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by Dellamoda may be deducted from any eligible refund, exchange balance, or store credit where applicable.

4.5 Non-Refundable Charges

Shipping fees, special handling fees, rush processing fees, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and other third-party charges are not refundable unless expressly approved by Dellamoda in writing.

5. Production Orders

Production orders may include made-to-order, custom-order, special-order, personalized, exotic-skin, supplier-produced, and similar merchandise. Payment must be made in full before production begins.

Production times are estimates and may be stated in the product description, invoice, order confirmation, or communication from customer service. Estimated timelines may vary due to production schedules, material availability, supplier delays, import processing, customs delays, transportation delays, or other circumstances outside Dellamoda’s control.

Production orders may not be cancelled after confirmation or once production has begun unless expressly approved by Dellamoda in writing.

Return eligibility for production orders varies by brand and item type. Certain made-to-order items, including eligible Paul Parkman made-to-order merchandise, may be approved for return under Dellamoda’s standard return policy and may be eligible for a refund to the original payment method, subject to return authorization, inspection, and all return condition requirements.

Special-order merchandise, including Mauri special orders and similar special-order items, when approved for return, is eligible for store credit only. Refunds to the original payment method are not available for these items.

Dellamoda reserves the right to determine whether an item is classified as made-to-order, special-order, custom-order, personalized, production, final sale, or standard return eligible based on the product page, invoice, order confirmation, supplier terms, or written communication from customer service.

6. Backorders

Backordered items are reserved after payment has been received and the order has been confirmed. Estimated arrival dates are provided in good faith but are not guaranteed.

Delays caused by manufacturing, supplier availability, import processing, customs, transportation, or other circumstances outside Dellamoda’s control are not grounds for cancellation unless approved by Dellamoda.

Cancellation requests for backordered items must be made before confirmation to avoid a fifteen percent (15%) cancellation or processing fee.

Eligible backordered items may be returned under the standard return policy unless the item is marked final sale, custom, made-to-order, special-order, production, or otherwise ineligible for return.

7. Sales, Incentives, and Rewards

Sale price adjustments may be honored within five (5) days of purchase when the same item, size, color, and style remains available and eligible at the lower price.

Customers may earn four percent (4%) back in store credit on eligible purchases. Reward points and store credits never expire unless otherwise stated.

Rewards, incentives, coupons, and promotions may not apply to all brands, sale items, custom orders, made-to-order products, layaway orders, backorders, special orders, production items, or limited-release merchandise.

Rewards, discounts, incentives, or promotional benefits may be adjusted or deducted if merchandise from the original order is returned, exchanged, cancelled, or refunded.

Customers may be automatically enrolled in the Dellamoda newsletter after placing an order. Customers may unsubscribe at any time using the unsubscribe link provided in the email.

Customer email information is handled with care and may be managed through Mailchimp or another approved email service provider.

9. Contact Methods

For any questions regarding an order, return, exchange, shipping issue, or policy matter, Dellamoda customer service may be reached by phone at (800) 515-8523 within the United States or (310) 622-4490 for international assistance.

You may also contact us by email at [email protected].

Business hours are Monday through Friday, 10:00 AM to 4:00 PM PST.

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