FULL POLICY

Full Store Policy

Thank you for shopping with Dellamoda. Our policies are designed to provide a smooth, secure, and transparent shopping experience for every client. Please review the full policy below before placing your order.

Terms Last Updated: July 23, 2026

1.1 Terms of Service

By placing an order with Dellamoda, you agree to all company policies, terms, and conditions. These policies apply to all orders placed through Dellamoda.com, by phone, by email, or through any approved Dellamoda customer service channel.

1.2 Special Requests

Any special request regarding an order, including gift wrapping, expedited processing, alternate shipping instructions, sizing assistance, or special handling, must be submitted in the order notes or communicated directly to customer service before the order is processed.

Special requests are not guaranteed unless confirmed in writing by Dellamoda. Requests made after an order has entered processing, fulfillment, production, or shipment may not be available.

1.3 Processing Time

Most orders are processed within zero (0) to three (3) business days. Certain items may require three (3) to ten (10) business days depending on brand availability, supplier confirmation, inventory location, order verification, import status, or special handling requirements.

Custom, made-to-order, special-order, backorder, production, and imported items may require additional processing time. Processing time is separate from shipping transit time.

1.4 Cancellations

Order cancellation requests must be submitted within the applicable cancellation grace period below:

In-stock orders: cancellation requests must be submitted within one (1) hour from the time the order is placed.
Made-to-order, custom, production, special-order, or backorder items: cancellation requests must be submitted within twenty-four (24) hours from the time the order is placed.

Cancellation requests submitted within the applicable grace period may be approved without a cancellation fee, provided the order has not already been shipped, fulfilled, confirmed with a supplier, placed into production, reserved, prepared as a special order, or otherwise processed beyond the point where cancellation is available.

After the applicable cancellation grace period has expired, approved cancellation requests may be subject to a five percent (5%) cancellation / processing fee. This fee helps cover payment processing costs, administrative handling, supplier communication, order reservation, and fulfillment preparation.

Orders that have already been shipped cannot be cancelled. Once an order has shipped, eligible items must be handled through Dellamoda's return process.

Made-to-order, custom, production, special-order, personalized, altered, customer-specific, or final-sale items may not be cancelled after production has started, supplier confirmation has been completed, materials have been reserved, or the order has otherwise entered a non-cancellable stage, unless expressly approved by Dellamoda in writing.

This cancellation fee does not apply where prohibited by law or when cancellation is required because Dellamoda is unable to fulfill the order within the applicable required timeline.

1.5 Order Updates

Our team will provide order updates within the applicable processing window when an item is subject to custom fulfillment, supplier confirmation, production status, backorder status, import processing, or shipping delay.

Estimated timelines are provided in good faith and may change due to supplier delays, production schedules, customs processing, import delays, carrier delays, or other circumstances outside the control of Dellamoda.

1.6 New Clients

For security purposes, new clients may be required to complete our verification process before an order is released for shipment. This process is designed to protect the cardholder, the customer, and Dellamoda from unauthorized transactions.

Please respond promptly to any verification request by phone or email. Failure to complete verification may result in delayed processing, delayed shipment, or cancellation of the order.

1.7 Sizing

Customers are responsible for selecting the correct size before placing an order. Shoe sizing may vary by designer, country of origin, last, material, shape, and style.

Any sizing guidance provided by Dellamoda is offered as a courtesy and should not be considered a guarantee of fit. Dellamoda is not responsible for sizing selections, fit preferences, size conversions, or variations between brands.

1.8 U.S. Orders and Billing Verification

For U.S. orders, Dellamoda may require that the shipping address match the billing address associated with the payment method. All order information may be verified before processing or shipment.

If you need to ship to an address other than your verified billing address, additional verification may be required. Dellamoda reserves the right to delay or cancel any order that cannot be properly verified.

1.9 Sales Tax

Sales tax is charged only on orders shipped within California, where applicable. No California sales tax will be charged on orders shipped outside California unless otherwise required by law.

1.10 Customer Responsibility

Customers are responsible for reviewing all order details before submitting payment, including product selection, size, color, shipping address, billing information, delivery method, and all applicable policy terms.

Dellamoda is not responsible for bank fees, interest charges, currency conversion fees, payment provider fees, customs-related fees, carrier fees, or other third-party charges associated with purchases, refunds, exchanges, returns, or payment disputes.

1.11 Layaway

Layaway orders require a non-refundable down payment of ten percent (10%) or $100.00 USD, whichever is greater.

The remaining balance must be paid within thirty (30) days. If the balance is not paid within the required time, the merchandise may be removed from hold and returned to available inventory.

Layaway deposits and partial payments are non-refundable. Incomplete layaway payments may be issued as store credit at Dellamoda's discretion.

Layaway availability may vary by item, brand, sale status, production status, or special-order status.

1.12 Coupons and Promotions

Only one coupon may be used per order. Coupons cannot be stacked, combined, applied retroactively, or used with other promotions unless expressly approved by Dellamoda.

A coupon may not exceed fifty percent (50%) of the eligible item price. Certain brands, sale items, custom orders, made-to-order items, layaway orders, backorders, special orders, production items, and limited-release merchandise may be excluded from coupons or promotional discounts.

Dellamoda is not responsible for third-party websites advertising unauthorized coupons, discount codes, or promotional offers.

Order discounts, item discounts, rewards, and promotional incentives may be recalculated if merchandise from the order is returned, exchanged, cancelled, or refunded.

1.13 Authenticity

All products sold by Dellamoda are 100% authentic. Merchandise is sourced through approved brand channels, authorized suppliers, trusted vendors, or verified luxury retail partners.

1.14 Payment

Dellamoda accepts Visa, MasterCard, American Express, Discover, Shop Pay, and other payment methods shown at checkout. Payment authorization, capture, and verification may be completed before an order is processed or shipped.

1.15 Chargebacks

If a customer files a payment dispute or chargeback, Dellamoda reserves the right to provide all relevant order, shipping, communication, policy, and fraud-prevention records to the payment provider or financial institution.

2. Shipping

2.1 Shipping Timelines

Shipping timelines vary by item, brand, supplier location, order verification, import status, and selected shipping method. Processing time is separate from shipping transit time.

2.2 Shipping Address

Customers are responsible for entering a complete and accurate shipping address. Dellamoda is not responsible for delays, losses, carrier returns, or additional fees caused by incorrect or incomplete address information.

2.3 After Shipment of Your Order

Orders that have been shipped may not be cancelled. If you need to return an eligible item for any reason after it has been shipped, you may do so through Dellamoda's return process.

2.4 Refused, Unclaimed, or Returned-to-Sender Packages

Any unclaimed, undeliverable, refused, rejected, or returned-to-sender package may subject the customer to all fees incurred, including original shipping fees, return shipping fees, carrier fees, customs fees, duties, tariffs, brokerage fees, processing fees, and restocking fees.

2.5 Import Fees, Duties, and Tariffs

Import duties, customs fees, tariffs, brokerage fees, taxes, carrier advancement fees, or related government charges are the responsibility of the customer unless expressly stated otherwise by Dellamoda in writing.

3. Returns

3.1 Return Authorization

Customers must notify Dellamoda within two (2) calendar days of delivery for any claim involving a manufacturer defect, damaged merchandise, or incorrect item. All other return requests must be submitted within fourteen (14) calendar days of delivery.

All return requests must be approved by Dellamoda before merchandise is sent back. Merchandise returned without authorization may be refused, delayed, returned to the customer, or excluded from refund, exchange, or store credit eligibility.

3.2 Return Period

After Dellamoda confirms a valid return request, the customer has thirty (30) calendar days to return the merchandise. Returns received after the approved return period may be refused or subject to additional review.

3.3 Condition of Merchandise

All returned merchandise must be new, unworn, unwashed, unused, undamaged, and in its original condition. All original tags, labels, security attachments, packaging, and accessories must be included.

Brand packaging must be protected inside a separate shipping box. Customers must not tape, label, write on, or attach postage directly to shoe boxes, designer boxes, or brand packaging.

3.4 Return Inspection

Refunds, exchanges, and store credits can only be issued after the returned merchandise has been received, inspected, and approved by Dellamoda.

3.5 Domestic and International Returns

Complimentary standard return shipping is available only to active Gold and Platinum members for eligible U.S. returns when the return label is approved and provided by Dellamoda. Standard, Bronze, and Silver members are responsible for return shipping costs under Dellamoda's regular return-shipping terms and applicable label fees.

International customers are responsible for all return shipping charges, customs fees, duties, tariffs, taxes, brokerage fees, and import-related costs associated with international returns. The Gold and Platinum return-shipping benefit does not apply to international returns.

3.6 Store Credit Only Returns and Special Order Items

Return eligibility may vary by brand, item type, and order classification. Certain made-to-order items, including eligible Paul Parkman made-to-order merchandise, may be approved for return under Dellamoda's standard return policy and may be eligible for a refund to the original payment method, subject to return authorization, inspection, and all return condition requirements.

Special-order merchandise, including Mauri special orders and similar special-order items, when approved for return, is eligible for store credit only. These items are not eligible for a refund to the original payment method.

Personalized, monogrammed, altered, customized, customer-specific, or final-sale merchandise is final sale and cannot be returned, exchanged, refunded, or credited unless expressly approved by Dellamoda in writing.

3.7 Final Sale Items

Items marked as final sale are not eligible for return, exchange, refund, or store credit unless expressly approved by Dellamoda in writing.

Final sale items may include, but are not limited to, clearance items, special promotions, custom items, made-to-order items, special-order items, production items, personalized items, altered items, customer-specific merchandise, and any product clearly marked as final sale on the product page, invoice, order confirmation, or written communication from customer service.

Customers are responsible for reviewing all product details before purchase, including size, color, style, material, measurements, shipping timeline, and final sale status.

If a final sale item is defective, damaged, or incorrect upon delivery, the customer must contact Dellamoda within two (2) calendar days of delivery. Photos, packaging, shipping materials, and product documentation may be required before any resolution is approved.

3.8 Exchanges

Eligible merchandise may be exchanged one time, subject to availability and approval. Once an exchange has been completed, any approved return of the exchanged item will be eligible for store credit only.

3.9 Holiday Grace Period

For merchandise designated as "GIFT" at the time of purchase, Dellamoda may, at its sole discretion, extend the standard return request period to accommodate seasonal or holiday purchases. Holiday extensions do not apply to final sale, custom, made-to-order, special-order, production, or otherwise ineligible merchandise unless expressly approved in writing.

4. Refunds and Credits

4.1 Refund Processing

Approved refunds are processed within seven (7) business days after the returned merchandise has been received, inspected, and accepted by Dellamoda. Refund timing may vary depending on the customer's bank, credit card issuer, or payment provider.

4.2 Store Credit

Store credit never expires unless otherwise stated. Once issued, store credit is non-refundable and may only be used toward eligible future purchases from Dellamoda.

4.3 Store Credit Only and Final Sale Items

Special-order merchandise, including Mauri special orders and similar special-order items, when approved for return, is eligible for store credit only. Eligible Paul Parkman made-to-order merchandise may be returned under Dellamoda's standard return policy when approved and may be eligible for refund, exchange, or store credit, subject to inspection and all return requirements.

Exchanged merchandise, when approved for return after the exchange has been completed, is eligible for store credit only. Personalized, monogrammed, altered, customized, customer-specific, or final-sale merchandise is not eligible for return, exchange, refund, or store credit unless expressly approved by Dellamoda in writing.

4.4 Refund Deductions

Original shipping charges, return shipping charges, restocking fees, cancellation / processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by Dellamoda may be deducted from any eligible refund, exchange balance, or store credit where applicable.

Approved cancellation requests submitted after the applicable cancellation grace period may be subject to a five percent (5%) cancellation / processing fee. This fee may be deducted from the refund before the remaining balance is returned to the original payment method or issued as store credit, where applicable.

Cancellation / processing fees do not apply where prohibited by law or when cancellation is required because Dellamoda is unable to fulfill the order within the applicable required timeline.

4.5 Non-Refundable Charges

Shipping fees, special handling fees, rush processing fees, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and other third-party charges are not refundable unless expressly approved by Dellamoda in writing.

5. Production Orders

Production orders may include made-to-order, custom-order, special-order, personalized, exotic-skin, supplier-produced, and similar merchandise. Payment must be made in full before production begins unless otherwise approved by Dellamoda in writing.

Production times are estimates and may be stated in the product description, invoice, order confirmation, or communication from customer service. Estimated timelines may vary due to production schedules, material availability, supplier delays, import processing, customs delays, transportation delays, or other circumstances outside Dellamoda's control.

For made-to-order, custom, production, or special-order items, cancellation or modification requests must be submitted within twenty-four (24) hours from the time the order is placed.

After the twenty-four (24) hour grace period, cancellation or modification requests may not be available once the order has been confirmed, auto-processed, materials have been reserved, supplier confirmation has been completed, or production has started.

If a cancellation is approved after the applicable grace period but before the order becomes non-cancellable, the refund may be subject to a five percent (5%) cancellation / processing fee.

Return eligibility for production orders varies by brand and item type. Personalized, monogrammed, altered, customized, customer-specific, and final-sale merchandise is final sale and cannot be returned, exchanged, refunded, or credited unless expressly approved by Dellamoda in writing.

6. Backorders

Backordered items are reserved after payment has been received and the order has been confirmed. Estimated arrival dates are provided in good faith but are not guaranteed.

Backorder cancellation or modification requests must be submitted within twenty-four (24) hours from the time the order is placed, unless a shorter confirmation timeline is expressly stated by Dellamoda in writing.

After the applicable grace period, backordered items may not be cancelled or changed once the order has been confirmed, reserved, processed with the supplier, or otherwise prepared for fulfillment, unless expressly approved by Dellamoda in writing.

If a cancellation is approved after the applicable grace period, the refund may be subject to a five percent (5%) cancellation / processing fee.

Eligible backordered items may be returned under the standard return policy unless the item is marked final sale, custom, made-to-order, special-order, production, or otherwise ineligible for return.

7. Sales, Incentives, and Rewards

Sale price adjustments may be honored within five (5) days of purchase when the same item, size, color, and style remains available and eligible at the lower price. Rewards, incentives, coupons, and promotions may not apply to all brands, sale items, custom orders, made-to-order products, layaway orders, backorders, special orders, production items, final-sale items, or limited-release merchandise.

Rewards, discounts, incentives, or promotional benefits may be adjusted or deducted if merchandise from the original order is returned, exchanged, cancelled, or refunded.

Customers may be automatically enrolled in the Dellamoda newsletter after placing an order. Customers may unsubscribe at any time using the unsubscribe link provided in the email.

9. Contact Methods

For any questions regarding an order, return, exchange, shipping issue, or policy matter, Dellamoda customer service may be reached by phone at (800) 515-8523 within the United States or (310) 622-4490 for international assistance.

You may also contact us by email at [email protected].

Business hours are Monday through Friday, 10:00 AM to 4:00 PM PST.

TRUSTED SINCE 2003 — 23 Years of Italian Luxury

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