You must notify us within 14 days of the delivery date (as confirmed by the shipping carrier) to request a return or exchange. Once approved, items must be received within 30 days. Requests outside this window are not accepted.

Products labeled as custom or made-to-order are non-returnable and non-exchangeable. Review the product page for eligibility before purchase.

Returns without an RA# will not be accepted. RA#s will not be issued after the 14-day notification period.

We are pleased to offer multiple exchanges for eligible orders. For U.S. orders, all associated fees will be covered by us for each approved exchange request. For international (non-U.S.) orders, exchanges are allowed, but customers are responsible for the cost of return shipping.

Returns are not free. A flat-rate return shipping label is available for $20.00 for footwear and apparel, and $6.99 for eyewear (U.S. only). This fee is deducted from your refund, if used. Alternatively, you may arrange your own return shipping.

Defective items must be reported within 2 days of delivery. Claims made after this window will not be accepted.

All items must be unused, in original packaging, and returned in the condition received. Returns that do not meet these standards may be declined or returned to sender.

We do not charge restocking fees for valid returns or exchanges.

Once received, returns are inspected within 7 business days. Refunds are issued within 7 business days following inspection approval.

Refunds are issued to the original payment method and may exclude original shipping, and label costs .

Packages marked as "Returned to Sender" or refused upon delivery will be subject to a 20% restocking fee and return shipping charges.

We reserve the right to reject or cancel any return or exchange request that we deem excessive, abusive, or not in good faith.

For full return terms and support, visit our Full Policy or contact us at service@dellamoda.com