Dellamoda FAQ: Shipping, Returns & Orders

Yes. All products sold by Dellamoda are 100% authentic and sourced through approved brand channels, authorized suppliers, trusted vendors, or verified luxury retail partners. Read our authenticity policy.

Check the size system, measurements, and fit notes on the product page before selecting your size. Fit can vary by brand and style; a size conversion is a guide, not a guarantee. For Paul Parkman, see our size chart; for New Rock, see the sizing guide.

Still unsure? Send us the product link, your usual brand and size, and whether you need a wider fit before ordering. Check final-sale and return eligibility before purchase.

Select your size and color and review the product description for in-stock, made-to-order, production, special-order, or backorder information. Being available to order does not always mean an item is ready to ship. Product-specific timelines apply; see the production estimates below before ordering for an event.

We accept Visa, Mastercard, American Express, Discover, Shop Pay, and other methods displayed at checkout. If a pay-over-time option is offered, review the eligibility, payment schedule, and terms shown before completing your purchase.

Check the current offers on our website and review each promotion's exclusions before checkout. Discounts may not apply to every brand or item. See member benefits, including complimentary standard return shipping for active Gold and Platinum members on eligible U.S. returns.

After shipment, we send a tracking number so you can follow delivery with the carrier. Check your shipping confirmation and spam or promotions folders. Tracking activity may take time to appear after the carrier receives the package.

No shipping confirmation yet? Review the product's processing, production, or backorder timeline in your order details. Processing time comes before carrier transit time. If that estimate has passed, email [email protected] with your order number and item name so we can check the status.

For in-stock orders, submit cancellation requests within one (1) hour of placing the order. Email [email protected] with your order number and requested change as soon as possible. Requests are subject to order status and approval.

For made-to-order, custom, production, special-order, or backorder items, cancellation requests must be submitted within twenty-four (24) hours from the time the order is placed.

After the applicable cancellation window has expired, approved cancellations may be subject to a five percent (5%) cancellation / processing fee. Orders that have already shipped, entered production, been reserved, or been confirmed with a supplier may not be eligible for cancellation. The cancellation fee does not apply where prohibited by law or when cancellation is required because Dellamoda cannot fulfill the order within the applicable required timeline. See the full cancellation terms.

Please contact Dellamoda as soon as possible. Changes are not guaranteed once an order has entered processing, fulfillment, supplier confirmation, production, reservation, or shipment.

Orders that have already shipped cannot be cancelled. Once an order has shipped, eligible items must be handled through Dellamoda's return process.

Standard U.S. shipping is free on orders over $150. Available shipping methods and your final shipping charge are shown at checkout. See our Shipping Policy for rates and options.

In-stock items generally ship within one (1) to three (3) business days after your order is confirmed. This processing time is in addition to the selected shipping transit time.

Standard domestic shipping is generally estimated at three (3) to seven (7) business days after shipment, depending on the item, carrier, and destination. Expedited shipping shortens carrier transit time; it does not remove processing or production time. Delivery dates are estimates.

No, unless Dellamoda expressly states otherwise in writing. Certain products may be shipped from, fulfilled by, or imported through international suppliers before delivery to a U.S. customer. Import duties, customs fees, tariffs, brokerage fees, carrier advancement fees, taxes, or related government charges are the responsibility of the customer.

These charges are not included in the product price or shipping cost at checkout unless specifically stated. The customer may be contacted directly by the carrier, customs broker, or customs authority to pay these charges before delivery can be completed.

International customers are responsible for all import duties, customs fees, tariffs, taxes, brokerage fees, carrier advancement fees, and other import-related charges unless Dellamoda expressly states otherwise in writing.

Dellamoda is not responsible for carrier delays, weather delays, customs delays, incorrect address delays, failed delivery attempts, or other delivery interruptions outside our control.

If a package is lost or damaged in transit, Dellamoda will assist with the carrier claim process. Refunds, replacements, or store credits cannot be issued until the carrier investigation has been completed and the claim has been approved, where applicable.

To start, open our Return Policy & Request page, review the policy, check the acknowledgment box, and select “Submit Your Return Request Here.” Approval is required before sending anything back. Find the full terms and request link on the Return Policy & Request page.

Customers must notify Dellamoda within two (2) calendar days of delivery for any claim involving a manufacturer defect, damaged merchandise, or incorrect item.

All other return or exchange requests must be submitted within fourteen (14) calendar days of delivery, as confirmed by the shipping carrier. Once a return request is approved, the merchandise must be returned within thirty (30) calendar days.

Active Gold and Platinum members receive complimentary standard return shipping for eligible U.S. returns when Dellamoda approves and provides the label. Standard, Bronze, and Silver members follow regular return-shipping terms. International return shipping and import fees are not included. For eligible U.S. returns, a flat-rate return shipping label may be available for $20.00 for footwear and apparel, and $6.99 for eyewear. If a Dellamoda return label is used, the label cost may be deducted from the refund, exchange balance, or store credit.

Original shipping charges, return shipping charges, restocking fees, cancellation / processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by Dellamoda may be deducted from any eligible refund, exchange balance, or store credit where applicable.

Approved refunds are processed within seven (7) business days after the returned merchandise has been received, inspected, and accepted by Dellamoda. Refund timing may vary depending on the customer's bank, credit card issuer, or payment provider.

Request an exchange through our Return Policy & Request page within fourteen (14) calendar days of delivery. Keep merchandise new, unworn, and unused with all original tags, packaging, and accessories. Protect the brand box inside a separate shipping box. Applicable shipping charges and deductions may apply.

Eligible merchandise may be exchanged one time, subject to availability, approval, and all return condition requirements. Once an exchange has been completed, any approved return of the exchanged item will be eligible for store credit only.

Items marked as final sale are not eligible for return, exchange, refund, or store credit unless expressly approved by Dellamoda in writing. If an item arrives defective, damaged, or incorrect, contact us within two (2) calendar days of delivery for review.

Claims involving defective, damaged, or incorrect merchandise must be reported within two (2) calendar days of delivery. Photos, packaging, shipping materials, and product documentation may be required before any resolution is approved.

Return eligibility for production orders varies by brand and item type. Custom, personalized, altered, customer-specific, special-order, and final-sale items are not eligible for return, exchange, refund, or store credit unless expressly approved by Dellamoda in writing.

Eligible Paul Parkman made-to-order merchandise may be approved under the standard return policy. Special orders, including Mauri special orders, are eligible for store credit only if a return is approved. Review the Production Policy and Return Policy before ordering.

Production timelines vary by brand and item type. Current general estimates include Mauri special orders at ninety (90) to one hundred twenty (120) days, Ambrogio products at approximately thirty (30) days, Paul Parkman products at approximately two (2) to three (3) weeks, and Como products at approximately thirty (30) days.

These are production estimates, not guaranteed delivery dates; shipping transit time is additional. Product-specific timelines may differ. Avoid production orders for a fixed event date. See our Production Policy for details.

Backorder cancellation or modification requests must be submitted within twenty-four (24) hours from the time the order is placed, unless a shorter confirmation timeline is expressly stated by Dellamoda in writing.

After the applicable grace period, backordered items may not be cancelled or changed once the order has been confirmed, reserved, processed with the supplier, or otherwise prepared for fulfillment, unless expressly approved by Dellamoda in writing. If approved after the grace period, the refund may be subject to a five percent (5%) cancellation / processing fee.

For questions regarding an order, return, exchange, shipping issue, or policy matter, Dellamoda customer service may be reached by phone at (800) 515-8523 within the United States or (310) 622-4490 for international assistance.

You may also contact us by email at [email protected]. Business hours are Monday through Friday, 10:00 AM to 4:00 PM PST.