For in-stock orders, cancellation requests must be submitted within one (1) hour from the time the order is placed.

For made-to-order, custom, production, special-order, or backorder items, cancellation requests must be submitted within twenty-four (24) hours from the time the order is placed.

After the applicable cancellation window has expired, approved cancellations may be subject to a five percent (5%) cancellation / processing fee. Orders that have already shipped, entered production, been reserved, or been confirmed with a supplier may not be eligible for cancellation.

Please contact Dellamoda as soon as possible. Changes are not guaranteed once an order has entered processing, fulfillment, supplier confirmation, production, reservation, or shipment.

Orders that have already shipped cannot be cancelled. Once an order has shipped, eligible items must be handled through Dellamoda's return process.

In-stock items generally ship within one (1) to three (3) business days after your order is confirmed. This processing time is in addition to the selected shipping transit time.

Standard domestic shipping is generally estimated at three (3) to seven (7) business days, depending on the item, carrier, and destination.

No, unless Dellamoda expressly states otherwise in writing. Certain products may be shipped from, fulfilled by, or imported through international suppliers before delivery to a U.S. customer. Import duties, customs fees, tariffs, brokerage fees, carrier advancement fees, taxes, or related government charges are the responsibility of the customer.

These charges are not included in the product price or shipping cost at checkout unless specifically stated. The customer may be contacted directly by the carrier, customs broker, or customs authority to pay these charges before delivery can be completed.

International customers are responsible for all import duties, customs fees, tariffs, taxes, brokerage fees, carrier advancement fees, and other import-related charges unless Dellamoda expressly states otherwise in writing.

Dellamoda is not responsible for carrier delays, weather delays, customs delays, incorrect address delays, failed delivery attempts, or other delivery interruptions outside our control.

If a package is lost or damaged in transit, Dellamoda will assist with the carrier claim process. Refunds, replacements, or store credits cannot be issued until the carrier investigation has been completed and the claim has been approved, where applicable.

All return requests must be submitted through Dellamoda's return request process and approved before merchandise is sent back. You can review the full return terms and submit a request on the Return Policy & Request page.

Customers must notify Dellamoda within two (2) calendar days of delivery for any claim involving a manufacturer defect, damaged merchandise, or incorrect item.

All other return or exchange requests must be submitted within fourteen (14) calendar days of delivery, as confirmed by the shipping carrier. Once a return request is approved, the merchandise must be returned within thirty (30) calendar days.

Returns are not free unless expressly approved by Dellamoda in writing. For eligible U.S. returns, a flat-rate return shipping label may be available for $20.00 for footwear and apparel, and $6.99 for eyewear. If a Dellamoda return label is used, the label cost may be deducted from the refund, exchange balance, or store credit.

Original shipping charges, return shipping charges, restocking fees, cancellation / processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by Dellamoda may be deducted from any eligible refund, exchange balance, or store credit where applicable.

Approved refunds are processed within seven (7) business days after the returned merchandise has been received, inspected, and accepted by Dellamoda. Refund timing may vary depending on the customer's bank, credit card issuer, or payment provider.

Eligible merchandise may be exchanged one time, subject to availability, approval, and all return condition requirements. Once an exchange has been completed, any approved return of the exchanged item will be eligible for store credit only.

No. Items marked as final sale are not eligible for return, exchange, refund, or store credit unless the item is confirmed by Dellamoda to be defective, damaged, or incorrect upon delivery.

Claims involving defective, damaged, or incorrect merchandise must be reported within two (2) calendar days of delivery. Photos, packaging, shipping materials, and product documentation may be required before any resolution is approved.

Return eligibility for production orders varies by brand and item type. Custom, personalized, altered, customer-specific, special-order, and final-sale items are not eligible for return, exchange, refund, or store credit unless expressly approved by Dellamoda in writing.

Certain made-to-order items, including eligible Paul Parkman made-to-order merchandise, may be reviewed under Dellamoda's standard return policy when approved.

Production timelines vary by brand and item type. Current general estimates include Mauri special orders at ninety (90) to one hundred twenty (120) days, Ambrogio products at approximately thirty (30) days, Paul Parkman products at approximately two (2) to three (3) weeks, and Como products at approximately thirty (30) days.

All production timelines are estimates and may change due to supplier, manufacturing, customs, shipping, or other logistical circumstances.

Backorder cancellation or modification requests must be submitted within twenty-four (24) hours from the time the order is placed, unless a shorter confirmation timeline is expressly stated by Dellamoda in writing.

After the applicable grace period, backordered items may not be cancelled or changed once the order has been confirmed, reserved, processed with the supplier, or otherwise prepared for fulfillment, unless expressly approved by Dellamoda in writing. If approved after the grace period, the refund may be subject to a five percent (5%) cancellation / processing fee.

For questions regarding an order, return, exchange, shipping issue, or policy matter, Dellamoda customer service may be reached by phone at (800) 515-8523 within the United States or (310) 622-4490 for international assistance.

You may also contact us by email at [email protected]. Business hours are Monday through Friday, 10:00 AM to 4:00 PM PST.