Terms & Conditions

Thank you for shopping with Dellamoda. Our Terms & Conditions ensure a smooth and secure experience for all clients. Please review the key policies below.

1. Placing an Order

Agreement to Terms: Placing an order confirms your agreement to all company policies.
Special Requests: Must be submitted in the order notes or via customer support.
Processing Time: 0–3 business days; some items may require up to 10 days.
Cancellations: Must be made within 24 hours. A 15% fee applies thereafter.
New Clients: Verification required for security. Prompt response helps avoid delays.
Sizing: Customers are responsible for size selections.
Shipping Address: Must match the billing address unless verified with the card issuer.
Sales Tax: Charged only on California shipments.
Layaway: 10% or $100 minimum down payment. Non-refundable. Balance due in 30 days.
Coupons: One per order, cannot exceed 50% discount. Not stackable.
Authenticity: All products are 100% authentic.
Payments: We accept Visa, MasterCard, Amex, Discover, and Bank Wire.
Chargebacks: Will result in account ban and halted orders until resolved.

2. Shipping

Flat Rates: Based on order total and selected speed.
Expedited Perks: Free for Gold/Silver Members if ordered by 2PM PST.
Carrier Choice: UPS, USPS, FedEx, DHL accepted. Custom accounts allowed.
Insurance: Every shipment is fully insured.
Lost Packages: Claims follow carrier investigation protocols.
Returns to Sender: Subject to fees and restocking.
Customs & Duties: International customers are responsible for all import fees.

3. Returns

Notification Window: 2 days for defects, 14 days for all others.
Used Items: Must be returned unused with all original packaging.
Inspections: Required before refund/credit. Missing parts may incur restocking fees.
Domestic Returns: Client responsible for shipping unless stated. Label option available.
International Returns: Shipping fees are not refunded. Client arranges return.
Holiday Grace Period: Returns extended to January 5th for marked “GIFT” orders.

4. Refunds & Credits

Refunds: Processed within 7 business days after return passes inspection.
Store Credit: Never expires. Non-refundable once issued.

5. Production Orders

Custom Items: Final sale. No cancellations after confirmation.
Estimated Timelines: Provided per brand, subject to delays.
Payment: Required in full before production begins.

6. Backorders

Reservation: Item is secured after payment.
Cancellations: Must be made before confirmation to avoid a 15% fee.
Returns: Eligible under the standard policy.

7. Sales, Incentives & Rewards

Sale Adjustments: Honored within 5 days of purchase.
Rewards: Earn 4% back in store credit. Points never expire.

8. Newsletter

Enrollment: Automatic with order. Unsubscribe anytime.
Privacy: Emails handled with care. Managed via Mailchimp.

9. Contact Methods

Phone: (800) 515-8523 (US), (310) 622-4490 (Intl)
Email: service@dellamoda.com | wholesale@dellamoda.com | buyers@dellamoda.com
Hours: Monday–Friday, 10AM–4PM PST