We proudly offer an easy, full return policy. Just notify us within 7 days from the delivery date, as reported by the shipping company, if you do require a return or exchange on all *eligible items.
After this period there will be no RA# authorized for ANY reason.
We hope that you understand we have certain guidelines and limitations with products/vendors which must be honored and we appreciate your cooperation in advance.
To make returns even easier, we offer the option of using a flat rate shipping label ($20.00).
If you opt to use our flat-rate shipping label, $20.00 will be reduced from the refund amount, at the time of processing.
This service is unfortunately only available to US customers.
This option may not be available on all products.
Returns due to defects:
You must notify us within two (2) days, for any manufacturer defects, of the delivery date of your order, as reported by the shipping company.
After this period, we will not authorize any returns due to this condition.
Fees & Conditions:
All returns will be subject to inspection.
All merchandise must be returned unused, with all original packaging, contents (boxes, dust bags, tags, certificates, in-soles, security tags, and etc. if applicable).
All merchandise must be returned in the same exact condition as received.
Your return will be discarded or sent back to you if the conditions and requirements of inspection are not met.
You, the client, are responsible for returning the product and all shipped fees associated with the return & all fees that may incur or may have already incurred due to a declined return.
There is a 5% credit card transaction fees for ALL Return-For-Refund transactions.
This will be deducted from refund amount. There is no such fee for Return-For-exchange or Return-For-Store-Credit transactions.
The inspection process may take up to two (7) business days from the returns arrival depending on the volume of returns.
Delivered status on the tracking of your return does not mean your return has been or will be processed the same day.
After your merchandise passes inspection, please allow seven (7) business days for your refund to be processed.
Once your return is authorized, you will have 30 days to return the product
back to us and receive a full refund (minus any original shipping fees, or
Return Label Service fee, if applicable & a 5% credit card transaction fees) back to the original method of payment.
Our system will notify you on every step of this process.
* Custom Made & Made to Order Products
There are no return or exchange options on all made-to-order or Custom Made products whatsoever. Please refer to product pages for more information on whether or not the product you're purchasing is returnable or not.
For more details and additional information in regards to our policies and return process, please visit our FULL POLICY PAGE.
Thank you for shopping with DellaModa.
