Please feel free to contact our customer service line:
Toll Free: 800-515-8523
Hours of operation: Monday - Friday (10AM - 4PM) PST
We suggest using our chat line when available. Our chat reps can handle more inquiries.
PLEASE NOTE: Due to current circumstances around the (COVID-19) our phone support will be very limited. Please use our Chat Support to contact us with any questions or concerns. We are here to serve you and will respond to all inquires within 1 working day or sooner.
- Shipping updates: Although we do anticipate all orders to process normally, there may be some delays in shipping with certain brands. You will be notified if and when there is an issue processing your order immediately.
We proudly offer a full return policy with no re-stocking fees. Just notify us within 7 days from the delivery date, as reported by the shipping company, if you do require a return or exchange. After this period there will be no RA# authorized for ANY reason. We hope that you understand we have certain guidelines and limitations with products/vendors which must be honored and we appreciate your cooperation in advance.
To make returns even easier, we offer the option of using a flat rate shipping label ($12.00). If you opt to use our flat-rate shipping label, $12.00 will be reduced from the refund amount, at the time of processing.
Once your return is authorized, you will have 30 days to return the product back to us and receive a full refund (minus shipping fees) back to the original method of payment. Our system will notify you on every step of this process.
All return requests must be done through our "Return Center" only and within the allowed period stated. There is a link at the bottom of this page which will take you to that page.
There are no cancelations on Special Made Products or "Made to Order" products. There are no cancellations on already processed, shipped, ready to ship or in-transit orders. Of course, you are eligible to request for Return Authorization according to our return policy after receiving your products. There will be a 20% restocking fee if an order is rejected for any reason, so please contact us if you need to request a return.
Returns due to defects:
You must notify us within two (2) days, for any manufacturer defects, of the delivery date of your order, as reported by the shipping company. After this period, we will not authorize any returns due to this condition.
All returns will be subject to inspection. All merchandise must be returned unused, with all original packaging, contents (boxes, dust bags, tags, certificates, in-soles, security tags, and etc. if applicable). All merchandise must be returned in the same exact condition as received. Your return will be discarded or sent back to you if the conditions and requirements of inspection are not met. You, the client, are responsible for returning the product and all shipped fees associated with the return & all fees that may incur or may have already incurred due to a declined return. The inspection process may take up to two (2) business days from the returns arrival depending on the volume of returns. Delivered status on the tracking of your return does not mean your return has been or will be processed the same day. After your merchandise passes inspection, please allow seven (7) business days for your refund to be processed.
Custom and made-to-order products:
There are no return or exchange options on custom made or made-to-order products. All such products are a final sale. There are no cancelations or modifications on such products once they are in production. Please refer to product pages to view what options, if any, are available for each specific product.
Return for Store Credit:
You do have the option to return for Store Credit.
Store Credit is given in the form of a Gift Certificate via e-mail. Store Credit is non-refundable and non-transferable.
START RETURN PROCESS HERE
In business since 1996 with over 500,000 loyal clients worldwide, Dellamoda is inspired by you, the smart shopper, who does not like to pay full price for exquisite designer fashion footwear, handbags, and accessories. Here we stand behind you, our products, and our reputation. Based in the California USA, we are always a phone call away. Please note that Dellamoda.com is not affiliated with any other website.
Some quick things to know about us:
We honor a simple, full satisfaction or your money back return policy with no restocking fees.
All items sold by Dellamoda.com are brand new, have never been used and are free of defects.
Professional and considerate customer service to cater to our customer's needs.
Our promis to act responsibly and treat everyone respectfully.
You must be fully satisfied or you will receive a full refund. Some restrictions may apply.